Returns & Exchanges
At Stay Cold Apparel, we want you to be fully satisfied with your gear; if it doesn't fit or meet your expectations, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original condition with all tags attached, ensuring the apparel is free from wear, odors, or pet hair.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing